Privacy Policy

Last Updated: March 15, 2025

At jylnovaoralo, we understand that trust forms the foundation of every successful financial modeling relationship. This privacy policy explains how we collect, use, and protect your personal information when you engage with our educational services and platform. We're committed to maintaining transparency about our data practices while ensuring your information remains secure.

1 Information We Collect

We collect information to provide you with personalized financial modeling education and support. The types of information we gather include:

Personal Information You Provide

  • Name, email address, and phone number when you register for courses
  • Professional background and experience level for course customization
  • Payment information processed through secure third-party providers
  • Learning preferences and goals to tailor your educational experience
  • Communications you send to our support team or instructors

Automatically Collected Information

  • Device information including IP address, browser type, and operating system
  • Usage patterns such as pages visited, time spent, and feature interactions
  • Learning progress data including completion rates and assessment scores
  • Technical logs for platform maintenance and security purposes

2 How We Use Your Information

Your information helps us deliver effective financial modeling education tailored to your needs. Here's how we use the data we collect:

Purpose Information Used Legal Basis
Course delivery and progress tracking Personal details, learning data Contract performance
Personalized learning recommendations Usage patterns, skill assessments Legitimate interest
Customer support and assistance Contact information, communications Contract performance
Platform improvements and analytics Aggregated usage data Legitimate interest
Marketing communications (with consent) Contact details, preferences Consent

Important: We never sell your personal information to third parties or use it for purposes unrelated to your financial modeling education. All data processing serves to enhance your learning experience or fulfill our educational commitments to you.

3 Information Sharing and Disclosure

We maintain strict controls over how your information is shared. jylnovaoralo only discloses your personal information in specific, limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our platform. These include payment processors, email service providers, and cloud hosting services. All service providers are contractually required to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Australian law, court orders, or government regulations. This includes compliance with tax obligations, anti-money laundering requirements, or legitimate law enforcement requests.

Business Transfers

In the unlikely event that jylnovaoralo is sold or merged with another company, your information would be transferred as part of that transaction. We would notify you of any such change and ensure your privacy rights remain protected.

We do not share your personal information for marketing purposes or sell it to advertisers. Any data sharing occurs only to support your educational experience or meet legal obligations.

4 Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We've designed clear processes to help you exercise these rights:

A

Access Your Information

Request a copy of all personal information we hold about you, including learning progress data and account details.

C

Correct Information

Update or correct any inaccurate personal information in your account or learning records.

D

Delete Information

Request deletion of your personal information, subject to our legal and educational record-keeping obligations.

P

Data Portability

Receive your learning data in a portable format to transfer to another educational provider if desired.

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team at support@jylnovaoralo.com or write to us at 603 David St, East Albury NSW 2640. We respond to all privacy requests within 30 days and provide clear explanations of any actions taken.

5 Data Security and Protection

Protecting your information is fundamental to our operations. We employ multiple layers of security to safeguard your personal data:

Technical Safeguards

  • SSL encryption for all data transmission between your device and our servers
  • Regular security audits and penetration testing by independent firms
  • Encrypted database storage with restricted access controls
  • Automated backup systems with secure off-site storage
  • Multi-factor authentication for administrative access

Organizational Security

  • Staff training on privacy and security best practices
  • Limited access to personal information on a need-to-know basis
  • Regular review and update of security policies and procedures
  • Incident response plan for potential security breaches

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to protect your information against evolving threats.

6 Data Retention and International Transfers

How Long We Keep Your Information

We retain your personal information only as long as necessary for educational and legal purposes:

  • Active account information: Retained while your account remains active
  • Learning records and certificates: Kept for 7 years after course completion for verification purposes
  • Financial transaction records: Retained for 7 years as required by Australian tax law
  • Marketing communications data: Deleted immediately upon unsubscribe request
  • Support communications: Retained for 3 years for quality assurance

International Data Transfers

Some of our service providers operate outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place through:

  • Contracts requiring equivalent privacy protection standards
  • Regular audits of international service providers
  • Data processing agreements compliant with Australian privacy law
  • Notification requirements for any changes in data location

7 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and analyze usage patterns. Here's what you should know:

Essential Cookies

These cookies are necessary for basic platform functionality, including maintaining your login session, remembering your course progress, and ensuring security features work properly. These cannot be disabled without affecting site functionality.

Analytics Cookies

We use analytics tools to understand how students interact with our platform, which helps us improve course design and identify technical issues. This data is aggregated and doesn't identify individual users.

Personalization Cookies

These cookies remember your preferences, such as language settings, course bookmarks, and customized dashboard layouts, to provide a more tailored experience.

You can control cookie settings through your browser, but disabling certain cookies may limit platform functionality. We provide clear information about cookie usage when you first visit our site.

8 Updates and Contact Information

Policy Updates

We review and update this privacy policy annually or when significant changes occur to our data practices. When we make material changes, we'll:

  • Email all active users about the changes at least 30 days in advance
  • Post prominent notices on our platform highlighting key modifications
  • Provide clear explanations of how changes affect your privacy rights
  • Offer opportunities to ask questions or voice concerns

Privacy Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us directly first. We investigate all privacy complaints promptly and work to resolve issues fairly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Contact Our Privacy Team

Have questions about this privacy policy or how we handle your information? We're here to help.

Email support@jylnovaoralo.com
Phone +61416718109
Mail 603 David St, East Albury NSW 2640, Australia