Refund Policy
Clear guidelines for refund requests and processing procedures
At jylnovaoralo, we understand that sometimes circumstances change. Our refund policy is designed to be fair and transparent, outlining the conditions under which refunds may be granted for our financial modeling courses and services. Please read this policy carefully to understand your rights and our procedures.
Eligibility Criteria
Refunds are considered under specific circumstances. We evaluate each request individually while maintaining consistent standards across all applications.
- Course enrollment cancelled within 14 days of purchase with less than 25% content accessed
- Technical issues preventing access to course materials that cannot be resolved within 7 business days
- Duplicate purchases made in error, reported within 48 hours
- Course content significantly differs from advertised description, reported within 30 days
- Medical circumstances preventing participation, supported by appropriate documentation
We do not provide refunds for courses completed beyond 50% of content, or for requests made more than 60 days after purchase date.
Important Notice
All refund requests must be submitted through our official channels. Requests made through third-party platforms or informal communications cannot be processed for security and verification purposes.
Refund Process Timeline
Step-by-Step Refund Process
Submit Request
Contact our support team with your refund request including order details and reason for refund. Response within 2 business days.
Review Process
Our team reviews your request against policy criteria and may request additional information. Review completed within 5 business days.
Decision Notification
You receive written notification of our decision via email, including next steps if approved. Notification sent within 1 business day of review completion.
Processing
Approved refunds are processed to your original payment method. Processing time varies by payment provider, typically 3-10 business days.
Payment Method Specifics
Refund processing times and methods depend on your original payment method. Here's what to expect:
- Credit/Debit Cards: 5-10 business days for funds to appear in your account
- PayPal: 3-5 business days, funds returned to PayPal balance or linked account
- Bank Transfer: 7-14 business days depending on your bank's processing times
- Digital Wallets: 1-3 business days for most providers
In some cases, your bank or payment provider may require additional processing time. We recommend contacting them directly if you don't see the refund after the expected timeframe.
Partial Refunds
Depending on course completion and circumstances, we may offer partial refunds calculated based on unused content access.
Partial refunds are typically offered when students have accessed 25-50% of course materials and meet other eligibility criteria. The refund amount reflects the value of unused content and services.
Calculation Method
Partial refunds are calculated based on content accessed, time elapsed since enrollment, and applicable administrative fees. Each case is evaluated individually to ensure fair treatment.
Special Circumstances
We understand that unexpected situations can affect your ability to complete courses. We consider special circumstances including:
- Serious illness or medical emergencies affecting the student or immediate family
- Military deployment or emergency service obligations
- Natural disasters or emergencies affecting your location
- Significant changes in employment status affecting financial capability
These requests require appropriate documentation and are reviewed on a case-by-case basis. We aim to provide reasonable accommodations while maintaining fairness to all students.
Contact Our Support Team
Need to request a refund or have questions about our policy? Our support team is here to help guide you through the process.